Refund and Returns Policy
At Back to Ancient, we prioritize customer satisfaction and ensure that you have a hassle-free shopping experience. If you are not completely satisfied with your purchase, we are here to help!
Returns
We accept returns under the following conditions:
- Items must be returned within 7 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging with all tags and accessories intact.
- Returns are not accepted for perishable, personalized, or intimate products due to hygiene reasons.
- To initiate a return, please contact our support team at support@backtoancient.com with your order details and reason for return.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
- If your return is rejected due to product damage, missing items, or signs of use, the item will be sent back to you.
Exchange Policy
- Exchanges are available for defective or damaged items only.
- If you receive a damaged product, please contact us within 48 hours of delivery with clear images of the issue.
- Once verified, we will replace the item at no additional cost.
Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider. It may take some time before your refund is officially posted. If you still have not received it, contact us at support@backtoancient.com
For any further assistance, feel free to reach out to our support team. We are always happy to help!
📧 Email Us: support@backtoancient.com